If your order has already been processed in our warehouse and you have received the delivery confirmation, unfortunately, it is not possible to cancel the order. Our team works diligently to ensure quick deliveries, which is why orders are processed as soon as they are received. However, we understand that circumstances may change, and you may need to return the order. To initiate a return for your order, we kindly ask you to click on the link provided in your order and delivery confirmation. This will guide you through the return process. We want to assure you that our returns are free of charge, and you will not incur any additional costs. 

We apologize for any inconvenience this may have caused and appreciate your understanding in this matter. If you have any further questions or need assistance, please do not hesitate to contact us at info@rugvista.com. Our customer support team will be happy to help you.

We are pleased to inform you that we offer free returns on all orders to our customers. If you are not satisfied with the product you have received, you can simply return it at no extra cost. All return shipping fees are covered by Rugvista.

Our main goal is to make the return process as easy and convenient as possible for you. We hope that the free return shipping will give you peace of mind and confidence to shop with us at RugVista. Our team is committed to providing the best customer service and ensuring that you are happy with your purchase. If you have any questions or need help with the returns process, our customer service is always here to assist you.

To initiate a return, simply follow the link provided in the order or delivery confirmation that you received when you placed your order. Once you click on the link, you will be asked to provide some details about your return, such as the reason for the return and where you would like to return the item. After filling in all the required information, we will generate a return label for you, which will be sent to the email address you provided when you placed your order.

To create your return, use the link provided in your order and delivery confirmation. Once you have created your return label with FedEx, follow the instructions below:

- Fold the carpet according to the instructions in the attached file that was sent to your email address.

- Pack the carpet in its original packaging and make sure to seal the packaging properly to avoid any damage during transportation. If the original packaging is damaged, you can use a similar material to package the carpet.

- Print out your return label and attach it to the package.

- Schedule a pickup using this link or call FedEx customer service at 1800 535 800 to book your pickup. With the assistance of FedEx customer service personnel, you can determine a suitable day and time for the pickup.

If you have any questions regarding the pickup, please contact FedEx customer service. Click here to access FedEx customer service.

To create your return, you can use the link provided in your order and delivery confirmation. Once you have created your return label with UPS, you can proceed with the following steps:

- Fold the rug according to the instructions in the attached file that was sent to your email address.

- Pack the rug in its original packaging and make sure to seal the package properly to prevent any damage during transportation. If the original packaging is damaged, you can use a similar material to package the rug.

- Print out your return label and attach it to the package.

- You have two options for returning your package: you can either drop it off at a UPS drop-off location or schedule a pickup.
 

- You can find a post office near you by clicking here. Take your package to the UPS drop off location and hand it over to the staff.
 

- Call UPS customer service at +353 1 52 45 446 to schedule a pickup. The UPS customer service representative will help you determine a suitable day and time for the pickup.

If you have any questions regarding the pickup or post office drop-off, we kindly refer you to UPS customer service. You can reach UPS customer service by clicking here.

When the original packaging of a rug is damaged or discarded, it is essential to use appropriate protective packaging to ensure the rug remains well-protected during transportation. This is important to prevent any potential damage or wear and tear that may occur during the shipping process. 

If you do not have the original packaging, you can use thick plastic, such as garbage bags, as an alternative. It is recommended to double wrap the rug and tape the plastic well to provide sufficient protection. By using equivalent protective packaging, you can prioritize the safety and preservation of the rug, ensuring it arrives at its destination in the best possible condition.

Once you click on the link, you will be guided through the necessary steps to request a return. This includes providing information about the reason for the return and any additional details that may be required. Once you have completed the process, you will receive an email containing a prepaid return label and any other necessary documents.

At Rugvista, we cover all return shipping costs. This means that you will not have to worry about any additional expenses when returning your rug to our warehouse.

Once we receive the rug back at our warehouse, our team will carefully inspect it to ensure that it is in its original condition. Once the inspection is complete and the rug is deemed to be in its original condition, we will proceed with refunding the full amount for your order.

We strive to make the return process as seamless and hassle-free as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

Returning should be quick and easy! When your rug is returned, it usually takes 4-5 working days before it is received by our warehouse. Once we have received the return, we disinfect the package and our competent warehouse staff inspects the carpet to ensure that it is returned in the same condition as we sent it.

When the return has been completed, we will send a confirmation and a return receipt to your e-mail.

The reimbursement is issued immediately and is usually completed within 1-3 banking days after receiving the return receipt, depending on which payment method you have chosen.