When ordering from Rugvista to a European country, customers have the option to choose from various destinations within the continent. These destinations include countries such as Germany, France, Spain, Italy, and many more. Each country has its own local Rugvista website where orders can be placed for a more streamlined and efficient delivery process.

Customers looking to place an order to a European country not listed on the main Rugvista website can visit the specific local Rugvista website for that country. By doing so, customers ensure that their order is processed and delivered smoothly, taking into account local regulations, customs procedures, and shipping logistics specific to that country.

In addition to ordering through individual country websites, Rugvista also extends its delivery services to certain countries through its main website, www.rugvista.com. This provides customers with the convenience of ordering from a central platform while still being able to receive their products in select countries across Europe. By offering delivery services to multiple European countries and providing localised websites for a tailored ordering experience, Rugvista aims to make the process of purchasing rugs and home decor items as seamless as possible for customers across the continent.

This information applies only to diplomats, NATO employees, embassy staff, and similar international personnel.

If you are a business customer with a valid VAT number, please visit our Rugvista Trade site for more information.

Who can order VAT-free?

Certain customers are eligible to order without VAT at Rugvista. This applies to:

• Diplomats

• US soldiers stationed abroad

• NATO employees

• Embassy staff

How to order VAT-free

If you are eligible, please contact our Customer Service team before placing your order.
VAT-free purchases cannot be made directly through our website.

Email: info@rugvista.com

When contacting us, please include:

1. The rugs or products you would like to order (you can copy the product links).

2. Your full billing and delivery address.

3. Your phone number.

4. Valid proof of your VAT exemption (see below).

    

Accepted proof of VAT exemption

To qualify for VAT-free purchasing, we require one of the following documents:

• Diplomatic passport

• Diplomatic or NATO ID card

• Official letter of tax exemption

• Embassy letter on official letterhead

• Email confirmation from "Diplomatic Card Services BV" or a similar authority

Once we have received and verified your proof, our Customer Service team will help you complete your VAT-free order.

We process orders quickly to ensure timely delivery. If your order has not yet been processed by our warehouse, you may still be able to cancel it.

You can request a cancellation in two ways:

1. Log in to the “My account” section on our website and select the order you wish to cancel. If your order is still eligible for cancellation, a cancellation button will be available.
2. Alternatively, use the link in your order confirmation email. Below your order details, click “Return product(s)” and select “Cancellation” as the reason.

Once your order has been successfully cancelled, your payment will be cancelled automatically. If you have already been charged, the amount will be refunded to your original payment method. The time it takes for the refund to appear depends on your payment provider.

If your order has already been processed by our warehouse, cancellation is no longer possible. However, you can still return your rug within 30 days of delivery in accordance with our return policy. Simply use the link in your order or shipping confirmation to arrange your return.

If you experience any issues when cancelling your order, please contact us at info@rugvista.com and include your order number. Our Customer Service team will be happy to help.

If you have any questions or problems, you can use our contact form to reach out to us. The contact form allows you to provide a detailed description of your issue and even upload up to 2-3 images to help us better understand your concern. To access the contact form, simply click on this https://www.rugvista.ie/cs/contact 

It will take you to the contact page on our website where you can fill out the form.

If you prefer to email us directly, you can send your message to info@rugvista.com. Please remember to attach any relevant images to your email. However, we kindly ask you to minimize the size of the images to ensure that the email is delivered successfully.

If you wish to stop receiving our newsletters, there is a simple process to unsubscribe. All you need to do is locate the unsubscribe link at the bottom of any of the emails you have received from us. Once you click on this link, you will be directed to a page where you can confirm your decision to unsubscribe.

By unsubscribing, you will no longer receive any future offers or communications from us. This means that we will not contact you via email again.

We apologize for the inconvenience you experienced in the checkout. 

In order to resolve the issue you encountered with inputting the postal code, we recommend trying a different format. One effective solution is to input the postal code with a space in the middle, like this: X12 XX12. This simple adjustment often resolves the problem and allows you to proceed with your purchase smoothly.

No. Currently, we are only able to serve customers who are either B2C or have a valid EU-VAT number for B2B transactions.

Yes. If you are a valid EU-VAT holder, we would be delighted to offer our services to you.

You can learn more about our offer by clicking here. 

No. We regret to inform you that our collection of carpets is exclusively available on our website. However, if you require further assistance, our customer service team is always available to provide you with detailed advice. Please do not hesitate to contact us for any inquiries you may have. We are committed to ensuring your satisfaction and making your shopping experience as seamless as possible.

After selecting the carpet of your choice, click on the" Add to cart" button to place the carpet in your shopping cart.
The next step is to go to the checkout counter. You do this by clicking on the shopping cart link at the top right corner.

The final step is to choose your delivery and payment methods. Click on the options you prefer and follow the instructions.
If you have any trouble placing your order, our customer service will be happy to take your order over the phone.

If you have a specific carpet or style in mind, simply type it into our search bar or browse through our categories. Our search options allow you to narrow down your results by factors such as style, room, name, or origin.

You can further refine your search by utilizing our search filters, which allow you to sort by color, size, shape, material, and more.

Additionally, our sorting options allow you to arrange your results by price or relevance.

We have a dedicated B2B-department who will be happy to help you set up your business account.

You can find more information about B2B here.

Yes, we provide rugs to a wide range of customers, including interior designers, set designers, home stagers, hotels, property developers, and more. If you are working on a larger internal project or would like to offer our rugs to your clients, we invite you to fill out our application form by clicking on the button below.

As a Rugvista trade partner, you will not only gain access to our entire assortment of rugs but also become eligible for our loyalty program. This program offers trade discounts that can be applied to your orders. Additionally, you will be assigned a dedicated account manager who will be there to assist you at every step, ensuring that you can create inspiring spaces with our rugs.

To fill out the application form, please click here. Alternatively, if you have any questions or would like to contact us directly, you can email us at contact@rugvista.trade.